At ShudhaSattva Oils, we are committed to delivering high-quality, fresh, and natural products. However, we understand that issues may arise, and we offer the following policy:
1. Returns (Eligible Cases)
Returns are accepted only under the following conditions:
Product is damaged or leaking at the time of delivery
Incorrect product has been delivered
📌 Proof (photo/video) may be required for verification
2. Non-Returnable Items
Due to the nature of edible products:
Opened or used products cannot be returned
Returns are not accepted for taste preference or minor natural variations
3. Refunds
Approved refunds will be processed within 5–7 working days
Refund will be made via:
Original payment method, or
UPI (if applicable)
4. Replacement Policy
In most cases, we may offer a replacement product instead of a refund
Replacement decisions will depend on product availability and issue type
5. Complaint Window
Customers must report issues within 24 hours of delivery
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